Refund Policy

Can I Get a Refund?

 

We offer a 30-day return window for items that meet the following criteria:

• Condition: Items must be unused and in their original condition, including packaging and tags.
• Proof of Purchase: Returns must include a receipt or proof of purchase.

How to Initiate a Return

To initiate a return, please contact us at: Email: mylittleenchantedbox@gmail.com

Return Address:

My Little Enchanted

24 Barking Road

London

E6 3BP

Change of Mind

If you change your mind, you can return items under these conditions:

• Return Period: Notify us within 14 days of receiving your order and return the item within 30 days.
• Return Authorization: Items must be returned in original packaging to prevent damage. Personalized items incur a 30% restocking fee.
• Time Restriction: Returns will not be accepted after 30 days from the purchase date.
• Return Shipping Costs: The buyer is responsible for return shipping fees, which are non-refundable. Approved refunds will deduct these costs from the total amount.

Damaged or Incorrect Items

Inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately for resolution.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed through your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If you haven’t received your refund after 15 business days, please contact us at:

Email: mylittleenchantedbox@gmail.com